After introducing you to Employee Satisfaction Surveys we need to guide you regarding this useful HR tool further. Crafting surveys can be tricky; you don’t want them to be super long and tedious, but at the same time, you want them to be informative and practical. So today, we will discuss what kind of questions you, as an employer, should include in your survey, and our team will give you a few tips you can use.

Language and ambiguity

The first thing you should consider when drafting a survey is the type of language you use. Employee Satisfaction Surveys should never include corporate and business jargon. This way, you’ll be ensuring complete honesty and ease amongst employees answering the survey. Another aspect that you should look out for is ambiguity. Make Sure that questions are clear and direct as to avoid misunderstandings. By keeping these two key features in mind, you will be able to draft a successful survey that is worthwhile.

Important Question Topics

While there is a myriad of questions one could ask in a survey relating to employee satisfaction, we believe that there should be a focus on at least three areas:

  • Company Culture
  • Management
  • Nature of work

Let us break these down.

Company culture

A recent study showed that most employees feel that the company culture is critical. It is why you should include questions regarding the culture in your survey. A few examples are the below:

  • Do you feel connected to the company culture?
  • How open is this company to change?
  • Do you feel your managers value your feedback?

Management

Management significantly impacts how employees feel about their job and work environments. Managers can influence an employee’s performance. It is not the first time we heard of employees who quit because they couldn’t handle a manager’s leadership style or attitude toward them. An Employee Satisfaction Survey, therefore, should include questions such as the below:

  • How effectively does management communicate company news?
  • How do you feel about the management’s leadership style?
  • Do you feel that management is transparent?

Nature of Work

Finally, we believe that Employee Satisfaction Surveys must include questions regarding the nature of the employee’s work. After all, this is what employees spend most of their workday on. Therefore, it is essential to assess how employees feel about the type of work they do and the workload manageable. Other important questions you can include are:

  • Do you find your work meaningful?
  • Do you feel that the company offers adequate career growth opportunities?
  • Does your work make use of all of your skills and potential?

 

The above are just a few examples of questions that could be included in the Employee Satisfaction Survey. Naturally, these can be tweaked according to the company’s needs, intentions, and nature of business; however, they are a good indication of what is expected from such a survey. Finally, we suggest that you should not hold back; ask your employees the most direct question there is:

  • How satisfied and happy are you at work?

There is nothing better than straightforwardness.

Why GCS Malta?

At GCS Malta, we believe in a happy and positive workforce. Therefore, our Human Resource team opt for various tools to ensure workforce maintainability, such as employee satisfaction surveys. Contact us today for further information on how we can aid your business. Want to become a #GCSeer? Click here to view our vacancies.

 

Article written by Christabelle Borg.