We’re on the lookout for a Junior Service Desk Analyst to join the team on a full-time basis.
The Junior Service Desk Analyst is a member of the Global Client Service Desk (GCSD) team, which provides centralised triage and technical support services for print hardware and software application products, primarily to the 1st level Service Desks of contracted Global Customers. For certain products & services the GCSD and its Analysts also serve the organisation’s subsidiaries and partners in Europe.
The ideal candidate will contribute to the implementation and maintenance of testing/demonstration environments in relation to customer queries and problems, handle escalation and tracking of support cases to 3rd tier support, and initiate/support product function-testing or quality analysis.
Main Responsibilities:
- Handling support cases that are reported to the Global Service Desk using a range of channels including correspondence or remote support tools
- Handling Requests that are send to the Global Service Desk to ensure a flawless operation of the national operating subsidiaries
- Managing, Creating and Reproducing of test environment used for problem reproduction and solution finding
- Allocating, Maintaining, Creating know-how into knowledge databases and content management systems
- Securing of all product and project related documentations and statistics incl. the constant reporting to the superior
- Supports in creating monthly reports for the team
- Making sure to maintain remote accounts to support customer in external environments
- Escalation and following up of unsolved technical problems to defined escalation points
Customer group of this position:
- International service organisations (Cluster & NOCs)
- The organisation’s subsidiaries, distributors, and OEM partner
- Internal BEU departments, as well as KMI and NOCs
Requirements:
- Customer-oriented attitude and drive to resolve customer problems
- Proven solid IT knowledge, such as network management (ports, protocols, Server-Client systems, e.g. Windows Active Directory, Novell Netware, etc.) or Operating Systems (MAC, Windows, Linux, Unix etc.)
- Knowledge of and experience with productivity software applications (e.g. MS Office, Adobe applications, etc.)
- Excellent English skills in wording and writing
- Distinct organizing ability, communication and didactic skills
- Team player
- Willingness to work on a shift basis in a 24×7 rotation
Interested in discussing this fantastic opportunity further? Apply below!
If becoming a Junior Service Desk Analyst is not for you, view more vacancies here!
Published: 20th February 2026