The application process for candidates can be a long and tiring one, and most feel disheartened as 63% report of never receiving information on their application status. An individual’s experience and perception of your company is essential and should be highly valued. One bad experience or lack of information received from your company can have a ripple effect, that will reach others in person or online.
Without a doubt, technology has created opportunities in various industries. One opportunity that arose in the recruitment industry is providing direct contact with a live human agent through a chatbot. In the following article, GCS Malta’s recruiters outline how chatbots revolutionise the hiring experience.
- Creating positive feedback.
Depending on a company’s application process, sometimes candidates require a substantial amount of time to apply for the vacancy. And not receiving feedback can be a lack of respect toward the applicant’s time invested. As much as recruiters wish to respond to every applicant, sometimes the overwhelming amount of applications consumes their time. Hence, chatbots are slowly starting to integrate int he recruitment industry to overcome this hurdle. The chatbots can answer frequently asked questions, update a user on their application status and assist in scheduling interviews.
- Making the job application more accessible.
Long application processes leave a negative experience. Some layouts are designed for desktop users, eliminating mobile applicants, thus decreasing accessibility. Chatbots allow candidates to apply through answering the chatbot’s questions. 78% of candidates would submit over their phones should this tool be available. Offering multiple communication platforms for applications, increased application rate.
- Company perceptions.
As previously mentioned, an individuals’ perception of the company is crucial as it increases engagement and higher-value applicants. 88% would inform others to apply, and 71% are more inclined to support the company, after having a positive experience, as mentioned in a recent study. 80% would also attempt to re-apply int he future. Having a positive experience will increase a number of factors for the company, and chatbots add substantial value to this notion of success.
Why GCS malta?
Our recruitment team at GCS Malta help businesses in their recruiting needs. Invest in a pathway to more positive consumer perception and increase valued business growth with our recruitment services. Contact us today for more information.
